Metro Caring: South Building

This webinar examines how systems, our websites, phone trees, intake processes, appointment systems, and policies shape people’s experience long before staff can demonstrate our values.

The Power Shift training series focuses on reframing these dynamics by offering three interconnected lenses: shifting from charity to solidarity, redefining lived experience as a form of leadership, and practicing co-investment as a shared approach to change.

This webinar presents a concrete, objective tool to evaluate everyday elements of service environments—seating, lighting, sound, scent, layout, and staff interaction—through a trauma‑informed lens.

This interactive webinar examines the differences between charity and solidarity, naming how transactional help can hoard power, moralize need, and reinforce dependency.

Scarcity changes how we think and how we serve. In a time when we are facing unprecedented scarcity, let’s understand it together.